Privacy Policy
This Privacy Policy explains how Pulse Utilities Ltd (“we”, “us”, “our”) collects, uses, and protects any personal information you provide when using our website or engaging with our services.
We are committed to ensuring that your privacy is protected and that personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
This policy is effective from [insert month/year] and may be updated from time to time.
1. Information We Collect
We may collect and process the following types of information:
Name, job title, and business name
Contact details such as email address and telephone number
Business address or postcode
Information relating to energy requirements or enquiries
Information provided via contact forms, calls, or emails
Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We collect and use personal information for legitimate business purposes, including:
Responding to enquiries and providing requested information
Delivering our brokerage and support services
Managing our internal records
Improving our website and services
Communicating with you regarding our services
Sending relevant business communications where permitted
We do not use personal data for purposes incompatible with those listed above.
3. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
Consent – where you have actively provided information or opted in
Contractual necessity – where processing is required to provide services
Legitimate interests – for business operations and service improvement
Legal obligation – where required by law
4. Marketing Communications
We may contact you with information about our services where there is a legitimate business interest or where you have given consent.
You can opt out of marketing communications at any time by contacting us or using any unsubscribe option provided in communications.
5. Data Sharing
We do not sell or rent personal data to third parties.
Where necessary to deliver our services, we may share relevant information with:
Energy suppliers
Service providers acting on our behalf
Professional advisers or regulators where legally required
All third parties are required to handle data securely and lawfully.
6. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
Access to personal data is restricted to authorised personnel only.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, or contractual obligations.
8. Cookies
Our website uses cookies to improve functionality and analyse website traffic.
Cookies are small text files stored on your device. They help us understand how visitors use our website so we can improve user experience.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
For more information, please refer to our Cookie Policy (if applicable).
9. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies when visiting those sites.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Object to or restrict processing
Request data portability
Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us using the details below.
11. Contact Details
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Pulse Utilities Ltd
Email: [insert your email]
Phone: [insert your phone number]
Address: [insert your address]
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
